Getting Started with Jetson
Jetson transforms your customer support conversations into actionable product insights. Connect your HelpScout inbox and let AI identify bugs and feature requests automatically. ## What is Jetson? Jetson is an AI-powered support intelligence platform that: - **Identifies bugs** from customer conversations - **Captures feature requests** customers are asking for - **Groups similar issues** to show you what matters most - **Creates GitHub issues** directly from customer feedback ## Quick Start ### Step 1: Sign up and subscribe Visit [jetson.ai](https://jetson.ai) and create an account. Jetson is $99/month with unlimited tickets and team seats. ### Step 2: Connect HelpScout 1. Go to **Settings** in Jetson 2. Click **Connect HelpScout** 3. Authorize Jetson to read your conversations 4. Select which mailboxes to import ### Step 3: Import conversations 1. Navigate to your mailbox in Jetson 2. Click **Import** 3. Choose a date range (start with last 30 days) 4. Watch as Jetson analyzes your conversations ### Step 4: Review your inbox Once import completes, you'll see: - **Inbox** - Open work items needing review (bugs and features with 2+ customer reports) - **Bug Reports** - All identified bugs with status workflow - **Feature Requests** - All feature requests with status workflow - **Patterns** - Clusters of related issues showing what matters most ## What happens during import? Jetson uses AI to analyze each conversation: 1. **Classification** - Is this a bug or feature request? 2. **Priority assessment** - How critical is this issue? 3. **Pattern detection** - Are other customers reporting the same thing? 4. **Duplicate grouping** - Clusters similar reports together High-confidence classifications happen automatically. Lower-confidence items are flagged for your review. ## Next steps - [Understanding the Inbox](./02-dashboard-overview.md) - [How Classification Works](./03-classification-system.md) - [Connecting GitHub](./07-github-integration.md)
