How Classification Works
Jetson uses AI to categorize every customer conversation into actionable categories. ## Classification categories ### Bug Report Conversations where customers report something broken: - Error messages or crashes - Features not working as expected - Performance problems - Data issues ### Feature Request Conversations where customers ask for improvements: - New functionality - Enhancements to existing features - Integration requests - Workflow improvements ### No Action Conversations without product value: - Billing and account questions - General greetings - Spam or off-topic messages ## How classification works Every conversation gets analyzed with a confidence score. High-confidence items are classified automatically. Lower-confidence items may need your review. ## Custom priority definitions You can define what High, Medium, and Low priority mean for your product: 1. Go to **Settings** > **Products** 2. Select your product 3. Edit the priority definitions Example definitions: - **High**: Security vulnerabilities, data loss, payment failures, complete outages - **Medium**: Features broken for some users, significant performance issues - **Low**: Minor UI issues, cosmetic bugs, edge cases ## Multi-issue detection Sometimes a single conversation covers multiple topics. Jetson detects this when: - Conversations span 7+ days with topic changes - Customer explicitly starts a new topic Each distinct issue becomes a separate work item.
