AI Features
Jetson uses AI to turn customer conversations into actionable insights. ## Conversation classification Every conversation is analyzed to determine: - **Category** - Bug, feature, or no action - **Priority** - High, medium, or low severity - **Topic** - What the conversation is about High-confidence items are classified automatically. Lower-confidence items are flagged for review. ## Bug report generation When Jetson identifies a bug, it generates a structured report: - Clear problem description - Steps to reproduce (when available) - Error messages mentioned - Severity assessment - Number of affected customers ## Feature request extraction For feature requests, Jetson captures: - What the customer wants - Why they want it (the underlying need) - How many customers have requested it - Priority based on request volume ## Duplicate detection Jetson recognizes when multiple customers report the same issue: - Similar conversations are grouped together - Customer count increases on existing items - No duplicate work items created ## Pattern labels When issues are grouped into patterns, Jetson generates specific labels like "Login Flow Errors" instead of generic names. ## Custom instructions You can guide how Jetson generates work items: 1. Go to **Settings** > **Products** 2. Find **Work Ticket Instructions** 3. Add custom guidance (up to 1000 characters) Example instructions: - "Always include steps to reproduce for bugs" - "Format acceptance criteria as checkboxes" - "Include the feature category in titles"
